Temple’s campus police have now fully entered the 21st century with cutting-edge technology. They recently installed a new computer-aided dispatch system after almost twenty years.
Dispatchers are now able to take calls and dispatch them even faster. This is all thanks to the new Automated Records Management System or ARMS. TUPD dispatchers said the new system is more user-friendly. It makes their job more efficient. There are shortcuts. As soon as you start typing, the name of a building the system automatically fills in the address.
One dispatcher said, “It feels more like 2024.”
The old way was less streamlined. Dispatchers used to have to manually look up the addresses of campus buildings in a book, then type that and other info into one computer system. That computer system had to then transfer that data to a second system. Then the call would be dispatched. All of that took time.
As Sergeant Lauren Boone said, when it comes to policing… “Seconds matter.”
Campus Police handle three to five hundred calls a day, seven days a week, 365 days a year. They can be reached around the clock. Call 215-204-1234. If you ever have to call again, the system saves your information. That makes the response time even faster.
Most people are probably familiar with the thin blue line, police. Many may have even heard of the thin red line, fire. Dispatchers are known as the thin GOLD line, the glue that holds it all together, “The calm voice in the dark night.”
Reporting: Lauren Morris
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